If you currently have a CRM software in place, you're already intimately familiar with the challenges having a pre-built CRM system can bring. CRM systems that are a poor fit for your organization can throw up many roadblocks on the road to success, including (but not limited to):
We could go on, but chances are, you're already aware of most of this. The question is, what are you going to do about it?
At KudosIntech, we do something that no other software development company does. We look at the development of a customer relationship management system from a business-focused viewpoint first and a technical viewpoint second. As a result, what you get is a customer relationship management software system that smoothly integrates customer relationship management (CRM) between departments, into your business flow, from the very first point of contact.
Taking this viewpoint allows us to understand the communication flow of your business, from the person who makes initial contact (usually either a sales rep, a marketing rep, customer service personnel or tech support) to follow up calls and future interactions. By building a CRM system that focuses on integration with your current business practices, you can save yourself and your company from the consequences mentioned above and create a strong, professional, long-term relationship with your customer base.
It's a universal truth that the company that designs your web and marketing platform isn't always the company you want creating your customer management solution. At KudosIntech, we've worked long and hard to change that perspective. When we design and establish a CRM platform, we do so with the goal of customer satisfaction in mind-both yours and ours.
What you get isn't just a well-organized piece of software. It's not just a relationship organizer, or a relationship tracker. We work hard to transform your CRM solution into a relationship builder.
Click the Request a Quote button below to tell us about your project or contact us by phone or email for more information on customer relationship management with KudosIntech. Regardless of the size of your business, your industry or your sales/support process, we can create a customized customer relationship management system designed to increase your ROI, strengthen your relationships with your customer base and dramatically improve your customer retention rates.